Quality and Satisfaction

At Fidelity Health Care, our staff is committed to providing high-quality, cost-competitive home care and related health care services to the communities we serve. We work in tandem with Miami Valley Hospital, Miami Valley Hospital SouthGood Samaritan HospitalAtrium Medical Center, and Upper Valley Medical Center to anticipate and plan for the development and implementation of new services in home health care. Whether you are in need of pre-hospitalization, inpatient services, or non-hospitalization services, we are an active participant in helping you manage your home care needs.

Industry Recognition

Fidelity Health Care was named A Top Agency (i.e. top 25%) for 5 years, Top 500 in 2012 and 2013, and Top 100 for 2014 by HomeCare Elite, a compilation of the most successful Medicare-certified home health care providers in the United States. This annual review identifies top agencies by measuring performance in quality outcomes, quality improvement, and financial performance.

Patient Satisfaction

Employees of Fidelity Health Care are committed to providing high-quality care to our patients. We continually seek feedback from those we serve. To assist in achieving this, we have partnered with Strategic Healthcare Programs to collect patient perspectives on their quality of care through the use of patient satisfaction surveys. We use these patient evaluations to help us improve our performance and patient care at all levels within the organization.

Physician Satisfaction

At Fidelity Health Care, we work hard to gain physician confidence in the quality of care we provide to patients. To ensure we consistently meet their needs, we conduct an annual survey of area physicians to solicit input on our performance. We are proud to report our physician scores are high, and we follow up on any concerns identified during the survey process. Working with physicians, we continue to pursue our goal of improved performance and quality home health care.

Fidelity Health Care has been accredited by The Joint Commission and is Medicare certified.

Contact Us

To learn more about Fidelity Health Care services, fill out our confidential online form, or call us at (937) 208-6400.