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Education and Support

Common Questions

What Types of Service Will My Insurance Cover?

Fidelity Health Care accepts Medicare, Medicaid, private insurance and self-pay. Most insurance companies will cover all or a portion of services that are considered skilled. Skilled services include nursing, therapy and social work visits for evaluation, education and treatment. The services of a home care aide are included in many insurance plans. We’re happy to work with you and your insurance plan to determine coverage, and we’ll also bill your insurance company directly. For more information, see Insurance.

How Long and How Often Can I Receive Home Care Services?

Your physician will work with Fidelity to determine a plan of care. The duration and frequency of home visits by a nurse, therapist, social worker or home health aide will be determined by your health care needs as directed by your physician.

Our Independent Care Services can provide in-home assistance including post-surgery care, running errands, bathing, dressing, meal preparation, light housekeeping, assisting with recreational activities and travelling companion.

Do I Have to Meet Specific Requirements to Receive Coverage for Services?

Skilled services in the home require a physician’s order. Some insurance companies have specific criteria that must be met in order to cover the cost. Your physician and/or their staff will determine if you meet the criteria set forth by your insurance company.

Many nonskilled services can be provided by a home care aide and obtained without a physician’s order on an Independent Care Service.


What Services Can a Skilled Home Care Aide Perform?

Home care aides provide an extra level of comfort that is often needed after returning home from surgery or illness. A skilled home care aide can provide exercises, personal care (bath, shower, mouth care), help with walking and transferring in and out of bed, and assistance with walkers and lifts.

Where Can I Obtain My Equipment?

All home care equipment such as walkers, oxygen, wheelchairs, CPAP, BiPAP and supplies, nutrition supplements and incontinence items can be obtained from Fidelity Health Care by calling (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344. We’ll work with you on delivery arrangements. 

How Do I Arrange for Home Care?

Fidelity Health Care's home care services are just a phone call away. To request services, call us at(937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344. Or contact us.

Who Qualifies for Medicare Coverage?

To qualify for Medicare coverage, the patient must either:

  • Be age 65 years or older
  • Currently receive Social Security benefits or be enrolled in the railroad retirement system
  • Be younger than 65 years old and have received Social Security disability benefits for at least two years (24 months)

Will Medicare Pay for Home Health Services for Patients Who are 65 Years or Older and Still Working?

Yes. However, if a patient is covered by an employer’s insurance plan, the employer’s health insurance could be used in conjunction with Medicare. Spouses who are a qualified Medicare beneficiary are covered under the spouse's primary Medicare benefits as well.

Are Home Visits Covered Under Medicare?

Yes, if each of the following conditions is met:

  • Patient’s physician has requested home health care and established a plan of care
  • Agency is Medicare-certified
  • Patient is homebound and is in need of a skill qualified by Medicare
  • Patient requires nursing care, physical therapy, or speech therapy and the services are reasonable and necessary
  • Coverage criteria is met

For more information, call us at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344.

What Payment Methods Do You Accept?

Fidelity Health Care works with most insurance carriers, and we also accept private patient payments. Call us at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344 to discuss your options with us.

In addition to working with insurance carriers, all of our services are available on an Independent Care Services basis. We accept Visa, MasterCard, American Express and Discover credit cards, as well as checks and cash. If you do not have insurance or need a service not covered by your insurance, call the number above and we will review all of your options.

What are My Other Payment Options?

To learn more about payment options, call us at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344 or read more at financial assistance.