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Patient Guide

Patient Rights and Responsibilities

Your Bill of Rights

As a patient of Fidelity Health Care you have rights which include, but are not limited to, the following. You have the right to:

  • Be given information about your rights for receiving home care services, in a language you can understand, including translation services at no cost. Please contact Fidelity Health Care if these services are needed.
  • Be given quality home care services without discrimination for your race, color, creed, religion, sex, national origin, sexual preference, handicap, or age.
  • Be treated with courtesy and respect by all who provide home care services to you.
  • Have your property treated with courtesy and respect by all who provide home care services to you.
  • Be free from verbal, mental, sexual, and physical abuse, including injuries for which a cause is not known, neglect and misuse or theft of property.
  • Be advised of any cost to you, known to the agency, before services are provided and in advance of reducing or discontinuing ongoing care.
  • Participate in, be informed about, and agree to or refuse care before and during treatment, where appropriate.
  • Have an Advance Directive for medical care, such as a Living Will or a person you choose to make decisions for you, respected to the extent provided by the law.
  • Be included in any conversations about ethical issues that arise in your care.
  • Have a confidential clinical record and the ability to request a copy of the record.
  • Receive all services included in the plan of care.
  • Be given information about any possible transfer of your home care to another health care facility and/or the end of home care service to you.
  • Speak out about complaints with and/or suggest changes in home care services and/or staff without any discrimination or retaliation.
  • Contact the Fidelity Health Care with any suggestions or complaints. The number is (937) 208-6400(937) 208-6400 or (180) 094-6634(180) 094-6634.
  • To make complaints to the agency about treatment or care that was (or was not) provided, and the lack of respect for property and/or person by anyone who is providing care. If you wish to make a complaint, please call the Fidelity Health Care at (937) 208-6400 or 1 (800) 946-6344.
  • If a complaint cannot be resolved to your satisfaction, a state toll-free hot line number is available to receive complaints. The number is (180) 034-2055(180) 034-2055. This line is available weekdays from 8:00 am – 5:00 pm EST.

Your Responsibilities

Fidelity Health Care and our personnel have the right to expect reasonable behavior, which takes into consideration the nature of your illness or home situation. You have the responsibility to:

  • Remain under a physician’s care.
  • Give accurate and complete health information concerning your past illnesses, hospitalizations, medications, allergies and other pertinent issues.
  • Assist in developing and maintaining a safe environment.
  • Show our staff respect, courtesy and consideration.
  • Participate in the development and update of your home care plan of treatment, in order to learn how to manage your care, and to identify a caregiver.
  • Follow your home care plan of care and carry out mutually agreed upon responsibilities.
  • Request further information about anything you do not understand.
  • Contact your clinician or doctor whenever you notice any change in your condition.
  • Contact us if you have a problem with care or equipment.
  • Notify us if your medications change.
  • Inform us when you will not be home for a visit.
  • Notify us of any change of address.
  • Contact us if you are hospitalized.
  • Contact us if you have an infectious disease during the time you are receiving services from Fidelity Health Care, except where exempted by law.
  • Notify us if you receive additional services from another company or rehabilitation department.
  • Notify us if there are any changes to your Advance Directives.
  • Contact Fidelity Health Care whenever your insurance company or plan changes.
  • Promptly meet your financial responsibility.

Discharge and Transfer

Fidelity Health Care may only discharge or transfer you from home care services when certain situations occur.

  • You have met the treatment goals established by us, you, your caregivers and physician to a level where services are no longer necessary.
  • Your physician stops services or will no longer sign orders.
  • You or your legal representative requests an end to our services.
  • Your medical insurance or you will no longer pay for services.
  • Your home environment does not provide an appropriate and safe setting for care or lessens our ability to provide effective care after attempts have been made to adjust the environment/situation.
  • There has been a major change in your condition, your home situation or caregiver support so that we can no longer safely and reasonably meet your home care needs.
  • You pass away or;
  • Fidelity Health Care stops operations.
  • Fidelity Health Care will arrange a safe and appropriate transfer to another care setting if necessary and/or provide you and your caregivers contact information for other providers.