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Pricing, Billing and Insurance

Financial Assistance

It is Fidelity Health Care's policy to collect all estimated out-of-pocket expenses due prior to or at time of service. If you are unable to pay at the time of service, the patient accounting department will be able to discuss other payment options with you.

Any amount not paid by your health insurance plan within a reasonable amount of time will also be billed to you. If you have questions about your insurance benefits, contact your insurance company. If you have questions about your billing statement, you can contact us.

How to Reach Us

To discuss payment options or a payment plan, please call us Monday-Friday, 8:00 am to 5:00 pm at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344.

Payment Options

Your payment is due upon receipt of your statement. You may pay your account using cash, check, Visa, MasterCard or Discover. Payment can be made in the following convenient ways:

  • By mail: Please detach the bottom portion of your billing statement and include it with your payment in the envelope provided.
  • By phone: We can accept a credit card payment over the telephone. Be sure to have your account number available when you call. Your account number is listed at the top of your statement.
  • Online: Payment can be made through our secure portals.

Payment Plan

As a service to our patients, Fidelity Health Care offers payment plans for those who are unable to pay their balance in full. To set up a payment plan, you can contact one of our customer service representatives at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344